Terms & Conditions

About IES Master Publication

IES Master Publication is a renowned and trusted online bookstore in India. We are popular among engineering students for our high quality, authentic books that provide intensive and integrated knowledge. The books have been structured and developed to ensure meaningful and relevant content for students so that they can understand the concepts better and get as much practice of questions as possible during their pursuit of various engineering competitive exams.

The Publishing House caters to technical and non-technical reference books for diverse disciplines such as ESE, GATE, State Engineering Services exams, PSU exams, SSC-JE, RRB, etc. We also offer high quality study material and books on subjects such as English language, Current Affairs, General Knowledge and Quantitative Aptitude.

Providing comprehensive and updated study material, the content is written with a balanced approach incorporating both theory and practical along with illustrations for better understanding. The learning solutions include manuals, competitive solutions books and exam-oriented titles for national as well as state level competitive exams for engineers. The ESE and GATE preparation material offered by IES Master Publication includes previous year question papers, practice sets, model test papers and question banks.



It's been a long time but still I haven’t received my order. What should I do?

Almost all orders are delivered on the time mentioned from our end. We also update the latest status of shipment. If you still have any order related query, you can e-mail to us at customersupport@iesmasterpublications.com mentioning your Transaction Id and Order Reference Number. Our customer care department will duly respond after investigating the reason for delay in transaction.

You can also call us at 011-4101 3406. Kindly keep your Transaction Id and Order Reference Number handy before making call.

What if there is any change in price after placing the order?

It is not possible to adjust shipping costs or product price once you have placed an order. Therefore, in such cases the price displayed on the website at the time of placing the order will be final for that moment.

IES Master Online Customer Support

Welcome to India’s leading online bookstore IES Master. Track all your information related queries & requirement online. If you are unable to find out the status of your order, contact our Customer Care Executive by dialing 011-4101 3406.

IES Master Publication Shipping & Delivery

Where do we deliver?

We accept orders from anywhere in India and try to deliver in all areas as per availability of courier services & Indian Postal Services. We do NOT accept any International orders.

What are the delivery charges?

A minimal amount of Rs 50 is charged per book for doorstep delivery of books through courier. For delivery in remote areas such as North East, Andaman Island, etc., an extra payment will be charged. In some books where the volumetric weight is more and/or it requires special packing & shipping care then extra amount will be charged as per the packet measurement. The same will be displayed at the time of placing the order.

Octroi or Sales Tax

Certain states in India charge Octroi or other forms of excise duty on all in-bound goods in certain categories. If the delivery address falls in any of those areas, then it will be mandatory to pay the Octroi or other applicable tax amount. The shipping or transport company will collect the applicable amount of money from the customer at the time of delivering the packet.

What is the estimated delivery time?

Shipping time includes packaging and dispatching of books. Orders are delivered through reputed courier companies having all India network. The delivery time may vary from one day to four days depending upon the location of delivery. The status of shipment can be tracked on our website by using shipment tracking code. There will be no online tracking facility for registered post or VPP. In remote locations, couriers are dispatched through India Post, which delivers order within 2 weeks or more in rare situations. The estimated shipping time/delivery date will be informed, once order is placed. This will, however, be as per the availability of the books in stock, delivery location, and coverage network of courier service provider. In case of any further delay, customer will be informed in advance. Generally we follow the below-given timelines to dispatch any order:

In Stock: Shipping time will be clearly specified for all the products that are in stock.

Shipping/dispatch will be as per the timeline given below:

1-3 days*: In stock items available with our local distributors or vendors are likely to be shipped the same day if orders are received before 2 PM.

3-7 days*: Items which need to be ordered from the distributor’s warehouse can take little more than the time specified.

*Day(s) includes only business day(s). National Holidays and Sundays are excluded.

Out of Stock items: The items which are currently out of stock can be added in the wish list. Information about availability will be shared through e-mail.

Pre-order: The stock of some of the products is expected to be available within 2-3 weeks. Information about availability will be shared through e-mail when the specified products are ready to order.

Note: If order is placed on Saturday after 4 PM then it will take an additional day to deliver due to the weekend holiday.

Cash on Delivery (COD) is not available for any kind of books.

Price Inaccuracy:

In spite of continuous efforts to update the prices, sometimes database or typographical errors may occur. It can cause inaccuracies in the current price as shown on the website. However, we verify the correct price during dispatch procedure. In such cases, we have the right to cancel/rectify the order or we can decide not to sell the product at original price. In case any extra amount is charged from you due to some miscommunication, then it will be refunded in the next 3 to 21 business days by the same mode used by the purchaser at the time of placing order.

The price at which you have booked your order will be final for any further consideration. Any change in the price after booking order will not be entertained for this order. This means visible price on the website will be final for that moment and liable to change at any moment.

Tracking Packages:

Order can be tracked by using direct tracking order link or tracking number sent on registered e-mail address. Name of the courier company along with its delivery details will be sent. If you don’t receive any communication or e-mail from us within 24 hours, then please check your SPAM folder to verify. Sometimes tracking details may not be available online till 24 hours of placing order. In such case, you can wait for the courier company to scan your order to deliver.

Non-availability on Delivery:

We always try to deliver products as per availability but sometime due to wrong information or unavailability of customer at the time of delivery, the package can return to our warehouse. All our delivery partners or the courier person will try to deliver the product thrice before returning it to our warehouse. So, always provide correct and complete delivery address and mobile details to help us serve you better.

Item not received past delivery date:

The tracking information of all the orders fulfilled by us will be shared with their respective order givers through their registered e-mail address. So, if you don’t receive your order past delivery date, you can follow the below-given instructions:

·         If the order status is showing delivered that means, may be someone else has taken the item on your behalf. Always enquire about the product with your family members, roommates, building security guard and neighbors. You can check the receiving person’s name by calling our customer care.

·         If the order status is returned back means items may not have delivered due to wrong address or other courier details.

If you do not find the tracking information at all, and the item is also not delivered, in that case please write to us, we will definitely help you out.

Change and Cancellation Policy

Change Policy:

You can alter the quantity or if required you can also remove some particular items from your order. Please send us an e-mail with your Order Reference Number and Transaction Id mentioned in the subject line. To reduce the quantity, you can alter the previous order but for increasing the product quantity you have to place a new order.

For any query, feel free to call us at 011-41013406


Cancellation of Order

Customer satisfaction is our top priority. So if you are not happy with our product then you can return it. Please e-mail us your Order Reference Number and Transaction Number, and reason for cancelling the order. We will cancel your order. If you have any other query, then you can call IES Master Publication Customer Care at 011-41013406.

Cancellation Policy:

In case, there is any defect with the books received, then you can make a request for cancellation. In such case, kindly send us an e-mail that contains your Transaction ID and 13 Digit Order Reference Number.

If cancellation or refund request against any order is made due to error by the customer, then customer will be charged up to 15% on the total order value on Debit Card/Credit Card or Net Banking transaction. Refund of the cancellation amount will be deposited in the bank account of customer only within 4 to 7 working days.

IES Master Publication reserves the right to cancel the order if in any case we are unable to fulfill the required order. However, information regarding cancellation will be intimated within a reasonable time, and refund will be initiated as per norms of cancellation policy. For any other doubt or query you can call us on 011-41013406 between 10.00 AM to 7.00 PM on working days or e-mail us on customercare@iesmasterpublications.com


1.    Generally, the order which contains various products is delivered at a single destination address provided by customer. If you want to deliver different products at different address, then you have to place multiple orders.

2.    Products that are delivered with specific packaging characteristics or availability may be shipped separately.


Applicable Law

All these terms and conditions are governed by, interpreted and construed in accordance with the laws of India. Any dispute arising in relation with Laws shall be under the jurisdiction exclusively of Delhi Court.

Trademark, Copyright and Restriction

All the data presented on our website, whether it is text or images, trade name, graphics, hyperlinks, knowhow, designs are protected by trademark, copyrights and intellectual property rights. These rights are controlled and owned by us or any other party that have assigned their data to us. It is not allowed to copy, republish, transmit, reproduce or upload this material in any way as well as use by e-mail or any other electronic mean. Even, it is not permissible to assist any other person to do so directly or indirectly. All the material available on our website is only provided for personal use, it can’t be used commercially under any circumstances. If any material of this website is used or modified for any other website or any commercial use without prior authorized written consent of the owners is violation of laws and strictly prohibited. Any task of reuse of this content for which you receive any kind of remuneration is considered as commercial use for this particular clause.

Copyright Complaint

Under any case if you think that your work is similar to us or has been copied in any way that constitute copyright or intellectual property right violation then you can mail us at customercare@iesmasterpublications.com

Product Description

We try our best to appropriately describe all the products available on our website. Still sometimes it may happen that description is not matched with the original product, in such case, it’s your responsibility to return it without using or any damage. IES Masters ensures that all the information presented on our website is correct but however, we do not warrant that all the content and product description available on our website is completely correct or error-free.

Limitation of Liability

IES Masters is not liable for any contingent, special or an indirect damage that may occur with this document or sale of items, irrespective of even if information of damage is provided in advance.

IES Master Publication Payments and Returns

What are the Payment Options?

We currently offer the following payment options.

Debit Cards:

·         Any MAESTRO Debit Card

·         Citibank (ATM PIN)

·         Canara Bank (ATM PIN)

·         State Bank of India (ATM PIN)

·         Punjab National Bank (ATM PIN)

·         Union Bank of India (ATM PIN)

·         Visa Debit Card

·         Master Card Debit Card

·         RuPay

·         Andhra Bank

·         Indian Bank

·         Indian Overseas Bank (ATM PIN)

Credit cards:

·         American Express

·         MasterCard

·         VISA

Net Banking:

·         AXIS Bank

·         Andhra Bank

·         Bank of India

·         Bank of Baroda

·         Bank of Bahrain and Kuwait

·         Bank of Maharashtra

·         Corporation Bank

·         Central Bank of India

·         Canara Bank

·         Citibank Net banking

·         City Union Bank

·         Catholic Syrian Bank

·         Cosmos Bank

·         Dhanlaxmi Bank

·         Deutsche Bank

·         DBS Bank LTD

·         DCB Bank Business

·         DCB Bank Personal

·         Federal Bank

·         HDFC Bank

·         Indian Overseas Bank

·         IDBI Bank

·         ICICI Bank

·         IndusInd Bank

·         Indian Bank

·         Jammu and Kashmir Bank

·         Kotak Mahindra Bank

·         Karnataka Bank

·         Karur Vysya

·         Lakshmi Vilas Bank

·         Oriental Bank of Commerce

·         Punjab National Bank [Corporate ]

·         Punjab National Bank [ Retail ]

·         Royal Bank of Scotland

·         State Bank of India

·         South Indian Bank

·         Standard Chartered Bank

·         Saraswat Bank

·         Shamrao Vithal Bank

·         Syndicate Bank

·         Tamilnad Mercantile Bank

·         Union Bank of India

·         United Bank of India

·         Vijaya Bank

·         Yes Bank

Cash Cards:

·         ITZ Cash Card

·         Oxicash

·         Pay Cash Card

Demand Draft:

·         We accept payment via DD.

·         Deposit DD in our account. (We don't accept cash deposit in the account)

·         You can also courier the DD to: IES Master Publication, F-126, Katwaria Sarai, New Delhi – 110016


What is the IES Master Publication Return Policy?

If you find any manufacturing defect or damage in the ordered product, then inform us. It will be replaced with new one without any extra charges. Kindly make sure that the product is returned with proper packing via courier or mail services. You can send us e-mail for returning the products, mention your Transaction Id along with proper reason for return. Also, describe whether you want replacement or refund. After receiving the defective goods either we will replace them or refund the amount as per your convenience. This facility is only applicable for items bought from our website. Kindly return the damaged goods within 7 days from the date of the receipt of the delivery to our working office:

IES Master Publication

F-126, Katwaria Sarai,

New Delhi - 110016



IES Master Publication Privacy Policy

As a registered member of the IES Master Publication network, you will be entitled to agree with the Privacy Policy of our company. You have the privilege to avail benefits on buying books or other items from our website. You can also subscribe our newsletter to know about the special deals and promotions offering.

Data security is a vital point for us. Our Privacy policy is to make you aware about uses and protection of your personal information provided to IES master during order or registration. Your personal information can be your Name, Address, E-mail, Contact details, Card details etc.

We always encourage customers to go through our Privacy policy and its updates on regular basis to be familiar with all the points. Please Note that frequent changes may be made in our privacy policy so it’s your responsibility to save our privacy policy links and visit it periodically to get all new updates.

Kindly note the following about our Privacy Policy:

What do we do with your personal Information?

We will not ask any personal information until you are browsing the site.  To register, sign up, subscribe for any e-mail newsletters or place an order you have to provide your personal information. We need few private details from you to process your order like Your name, address, Contact details, E-mail address, Password, password Hint questions and Debit/credit card number. If you like to place an order or register with us, then you have to provide all the details mentioned above to serve you better but not limited to: -

·         To reach out to the customer for any service related purpose, if required.

·         To show relevant and personal interest content.

·         To seek help or suggestions for changes and improvement in our site.

We store name and e-mail Id in our data base to recognize you every time when you visit our website. We require your e-mail Id to check new member registrations. Sometimes you may receive e-mails about current updates of our website such as new exclusive offers, sale promotional schemes, newsletters and other significant information. If at any point of time you don’t want to receive these e-mails, then you can select our ‘opt out option’. After that you will never receive such kind of e-mail messages. 

Other Third Parties/Select Partners

We have good business relations with our partners, dealers, agents, vendors and other third parties whom we consider reliable. Their privacy policies are up to our security standards and consistent with us. We may use or share your personal and other information with these selected partners. They help us to process your request and improve our services. These third parties may contact you regarding products and services in which you may be interested. We may also incorporate the information provided by you and other data that we collect from any internal source or cross- reference with our selected partners. We use all this information to serve you better and augment your shopping experience with us. We never sell/ rent or share your personal information without any unidentified reason. If you do not want that we share your personal data with other parties, then you can opt out by sending us an E-mail.

Logging of Session Data

We record generic information about your computer’s internet connection. This information is recognized as ‘session data’ and it doesn’t contain any private details. It contains only general information such as your IP address, type of browser software that is being used, operating system of your computer and other activities regulated by the customer while on IES Master Publication websites. Session data helps us to evaluate the user interest, which type of products users like, How many visitors are surfing our website, from which link they are clicking through the site, how often they visit and how much time they spend on our website. All these points help us to better understand the user problems and improve our system administration.


Cookies are a kind of small identifiers that are stored by your browser on your hardware when you visit a website. Lots of misconceptions are spread among users about cookies such as cookies install virus or run programs on your computer. All these are just myths. The real fact is that cookies are just read by server that places them and helps us to recognize the users when they again visit our website. We assure that cookies only store your IP address. It doesn’t seek out any personal identifiable details from your computer. Cookies help us to personalize your experience and improve our services. If you still want to restrict the access of cookies, then you can set your browser to not accept cookies.

What safeguards we have in place to protect your personal information?

Iesmasterpublications.com DOES NOT accumulate any debit/ credit or net banking information. We only save the e-mail address and shipping details of the user. These details and your sensitive data is not shared with any other person or party. We safeguard your personal information with well-known security standards and applicable privacy laws.


IES Master Publication websites consist of links to other websites also. Iesmasterpublications.com is not accountable for the available content and privacy practices of these sites under any circumstances. Their privacy commitments can be dissimilar in comparison to us, so we encourage you to read their privacy content before dealing with them. It is your duty to protect your membership account information and password details.

Other Information

Other than the above situations, IES Master Publication will not share the details about our members unless it is required by court order, under any law or regulations or demanded by government or law administration authority. We can disclose your personal information if it is compulsory to identify, to contact or take any legal action against that person who may take some actions which are harmful for others or try to interfere with our properties and other legal rights.

We respect your opinion. You can share your opinions about our privacy policy by sending us an e-mail at customercare@iesmasterpublications.com and don’t forget to mention the privacy policy in the subject line. We will definitely respond back to the reasonable queries within 5 working days.

Thank you for using the IES Master Publication network!

IES Master Publication

IES Master., a visionary Institute, has been providing quality education to aspiring students for success in ESE, GATE and PSU’s exams. Inspiring the students towards becoming self-confident to crack the competitive exams, the Institute follows an exam oriented approach involving both studies and practice sessions. Consistently turning out toppers and high rank holders since its inception in 2011, in GATE, ESE and PSU exams read more

Customer Service

Contact Us

F-126, Katwaria Sarai
New Delhi
Tel 011 - 41013406