Replacement Policy
Exchange and replacement terms for damaged, defective or incorrect orders.
Replacement Policy
At IES MASTER Publications, we are committed to delivering high-quality study materials and ensuring a smooth experience for all students and aspirants.
- Books purchased online are eligible for replacement only in case of damaged, defective, misprinted, or incorrect items received.
- Replacement requests should be reported within 7 days of delivery through the official support email.
- For books purchased through bookstores or other sales channels, valid purchase proof is required for processing replacement requests.
- Concerns related to books issued under classroom or study programs will be handled by the respective issuing center.
- Every replacement request is carefully reviewed to provide the best possible support and service experience.
Our priority is to ensure that students receive authentic, high-quality, and properly delivered study materials.