Terms & Conditions

What is IESMasterpublications.com?

IES Master is renowned @ acknowledged online bookstore in India, famous for comprehensive& high quality material. We deliver books as per orders to different locations in India at very reasonable price. IES MASTER provides e-commerce services for consistent and safe online shopping.  All technical and non-technical books, books on current affairs are available for IES/GATE/PSU aspirants .IES MASTER is the right choice as per requirements. All orders can be placed for  ESE and GATE  preparation material such as previous year question papers, practice sets, model test papers and question banks from our website.

Popular FAQs

It's been a long time but still I haven’t received my order. What should I do?

Almost, all orders are delivered on the time mentioned from our end. We update latest status of shipment. Kindly email Transaction Id, Order Reference Number and notify the subject of your email at customersupport@iesmasterpublications.com. The customer care will reply after investigating the reason for delay in transaction.

You can also call at Phone: (011)-41013406. Kindly keep your Transaction Id and Order Reference Number handy &ready   before making call.

What if Price change after Placing order?

In These cases visible price on the website will be final for that moment and liable to change at any moment.

Welcome to IES Master Online Support

 Heartiest welcome to India’s leading online bookstore IES Master. Track all information related to queries & requirement. If unable to find, dial  our Customer Care Executive.( Phone: (011)-41013406.)

IES Master Publication Shipping & Delivery

Where do we deliver?

We accept orders from every location in India and try to deliver in  all areas as per availability of courier services & Indian Postal Services. We do NOT accept any International orders.

How much does Shipping and Delivery cost?

Delivery of books at doorstep is completely free of cost. There are no delivery charges for Orders above Rs 399. An additional amount of Rs 49 will be charged as courier charges if your product cart value is above Rs 399. At few remote areas, some extra payment will be charged such as North East, Andaman Island etc.  In Some books where the volumetric weight is more and/or it requires special packing & shipping care, extra charge will be taken as per measurement and will be displayed at the time of purchase.

Octroi or Sales Tax

Certain states in India charge Octroi or other forms of excise duty on all in-bound goods in certain categories. If shipping address falls in any of those areas, then it will be compulsory to pay the Octroi or other appropriate tax amount. Shipping or Transport Company will collect this amount of money from the customer..

How long does the delivery take?

Shipping time includes packaging and dispatch period books. Orders are delivered through well-known all India network Courier companies that normally deliver with-in 1 to 4 days. Time of delivery can be varying based on location.  Status of Shipment can be tracked on our website by using shipment Tracking Code. There will be no online tracking facility for registered post or VPP. For remote locations, couriers dispatched through India Post which delivers order within 2 weeks except in rare situations. Estimated shipping time/delivery date will be informed, after placing order. This will, however, be as per the availability of the books & as per location and coverage by courier service. In case of any further delay information will be sent in advance. Usually we follow the below timelines to dispatch any order: -

In Stock: - Shopping time will be clearly specified on all the products which are in Stock.

Shipping/dispatch will be followed as per below:
 1 - 3 days*: In stock items available with our local distributors or Vendors will likely be shipped   same day if we receive orders before 2 P.M

3 - 7 days*: Items which need to be ordered from the distributor’s warehouse can take little more as specified.

*Day(s) includes only business day(s), National Holidays and Sunday are excluded.

Out of Stock items: -
The items which are currently out of stock can be added in the Wish list.  Information about availability will be given on email.

Pre-Order: The stock of these few products is expected to be available within 2-3 weeks. Information about availability will be given on email IDs when the specified products are ready to order .

Note: if  order is placed on Saturday after 4 p.m. then it will take an additional day to deliver due to the weekend holiday.

Cash on Delivery is not available for any kind of books.

Price Inaccuracy

In spite of continuous efforts to update the prices, sometimes database or typographical errors may occur. It can cause inaccuracies in the current price shown on the website. However, we verify the correct price during dispatch procedure. In such cases, we have the right to cancel/rectify the order or we can decide not to sell the product at original price. In case any extra amount is charged from you due to some miscommunication, then it will be refunded in the next 3 to 21 business days by same mode as at the time of placing order.

The Price at which you have booked your order will be final for any further consideration. Any change in the price after booking order will not be entertained for this order. This means visible price on the website will be final for that moment and liable to change at any moment.

Tracking Packages:

Order can be tracked by using direct tracking order link or tracking number sent on registered Email-ID. Name of the courier company along with its delivery details will be sent. If you don’t receive any communication or email from us within 24 hours, then please have a look into your SPAM folder to verify. Sometimes tracking details may not be available online till 24 hours of placing order; you can wait for Courier Company to scan your order to deliver.

Non-availability on Delivery:

We always try to deliver products as per availability but sometime due to wrong information or unavailability at the time of delivery, the package can return to our warehouse. All our delivery partners or the courier person will try to deliver the product thrice before returning it to warehouse. So, always provide correct and complete communication address and mobile details to help us serve you better.

Item not received past delivery date:

All the orders which are fulfilled by us have complete traking information on your registered email ID. So if you don’t receive your order past delivery date you can follow the below instructions

  • If the order status is showing delivered that means, may be someone else has taken the item on your behalf. Always enquire about the product with your family members, Building security guard and neighbors. You can check the receiving person’s name by calling our customer care.
  • If the order status is returned back means items may not have delivered due to wrong address or other courier details.

If you do not find the tracking information at all and the item is also not delivered, please write to us, we will definitely help you out.

Change and Cancellation Policy

Change Policy:

You can alter the quantity or if required you can also remove some particular items from your order. Please send us an email with your Order Reference Number and Transaction Id mentioned in the subject line. To reduce the quantity, you can alter the previous order but for enhancing the product quantity you have to place a new order.

For any query, without any kind of hesitation, you can call us Phone: (011)-41013406

Cancellation of Order

Customer satisfaction is a top  priority for us. So if you are not happy with our product then you can return it. Please email us your Order Reference Number and Transaction Id. We will cancel your order. If you have any other query, then you can call IES Master Publication Customer Care at Phone: (011)-41013406

Cancellation Policy:

We do not accept any Cancellations.  In case, there is any defect, then you can make a request for cancellation. In such a case, kindly send us an email that contains your Transaction Id and 13 Digit Order Reference Number. If cancellation or refund request against any order is made due to error by the customer, then customer will be charged up to 15% on the total order value on Debit card / credit card or net banking transaction. Refund of  the cancellation amount will be made through two options i.e. by depositing the amount  in bank account within 4 to 7 working days  or through an e-gift voucher equivalent to the amount .

IES Masters reserve the right to cancel the order if in any case; we are unable to fulfill the required placed order. However, Information regarding cancellation will be intimated within a reasonable time and refund as per norms of cancellation policy.

For any other question you can call us on Phone: (011)-41013406 between 10.00 AM to 7.00 PM IST, on working days or email us on customercare@iesmasterpublications.com


  1. Generally, the order which contains various products is delivered at a single destination address provided by customer. If you want to deliver different products at different address, then you have to place multiple orders.


  1. Products that are delivered with specific packaging characteristics or availability may be shipped separately.


Applicable Law

All these terms and conditions are governed by, interpreted and construed in accordance with the laws of India. Any dispute arising in relation with Laws shall be under the jurisdiction exclusively of Delhi Court.

Trademark, Copyright and Restriction

All the data presented on our website, whether it is text or images, trade name, graphics, hyperlinks, knowhow, designs are protected by trademark, copyrights and intellectual property rights. These rights are controlled and owned by us or any other party that have assigned their data to us. It is not allowed to copy, republish, transmit, reproduce or upload this material in any way as well as use by email or any other electronic mean. Even, it is not permissible to assist any other person to do so directly or indirectly. All the material available on our website is only provided for personal use, it can’t be used commercially under any circumstances. If any material of this website is used or modified for any other website or any commercial use without prior authorized written consent of the owners is violation of laws and strictly prohibited. Any task of reuse of this content for which you receive any kind of remuneration is considered as commercial use for this particular clause.

Copyright Complaint

Under any case if you think that your work is similar to us or has been copied in any way that constitute copyright or intellectual property right violation then you can mail us at customercare@iesmasterpublications.com

Product Description

We try our best to appropriately describe all the products available on our website. Still sometimes it may happen that description is not matched with the original product, in such case, it’s your responsibility to return it without using or any damage. IES Masters ensures that all the information presented on our website is correct but however, we do not warrant that all the content and product description available on our website is completely correct or error-free.

Limitation of Liability

IES Masters is not liable for any contingent, special or an indirect damage that may occur with this document or sale of items, irrespective of even if information of damage is provided in advance.

IES Master Publication Payments and Returns

What are the Payment Options?

We currently offer the following payment options.

Debit Cards:

  • Any MAESTRO Debit Card
  • Citibank (ATM PIN)
  • Canara Bank (ATM PIN)
  • State Bank of India (ATM PIN)
  • Punjab National Bank (ATM PIN)
  • Union Bank of India (ATM PIN)
  • Visa Debit Card
  • Master Card Debit Card
  • RuPay
  • Andhra Bank
  • Indian Bank
  • Indian Overseas Bank (ATM PIN)

Credit cards:

  • American Express
  • MasterCard
  • VISA

Net Banking:

  • AXIS Bank Net Banking
  • Andhra Bank
  • Bank of India
  • Bank of Baroda
  • Bank of Bahrain and Kuwait
  • Bank of Maharashtra
  • Corporation Bank
  • Central Bank of India
  • Canara Bank
  • Citibank Net banking
  • City Union Bank
  • Catholic Syrian Bank
  • Cosmos Bank
  • Dhanlaxmi Bank
  • Deutsche Bank
  • DBS Bank LTD
  • DCB Bank Business
  • DCB Bank Personal
  • Federal Bank
  • HDFC Bank
  • Indian Overseas Bank
  • IDBI Bank
  • IndusInd Bank
  • Indian Bank
  • Jammu and Kashmir Bank
  • Kotak Mahindra Bank
  • Karnataka Bank
  • Karur Vysya
  • Lakshmi Vilas Bank
  • Oriental Bank of Commerce
  • Panjab National Bank [Corporate ]
  • Panjab National Bank [ Retail ]
  • Royal Bank of Scotland
  • State Bank of India
  • South Indian Bank
  • State Bank of Bikaner and Jaipur
  • State Bank of Travancore
  • State Bank of Hyderabad
  • State Bank of Mysore
  • State Bank of Patiala
  • Standard Chartered Bank
  • Saraswat Bank
  • Shamrao Vithal Bank
  • Syndicate Bank
  • Tamilnad Mercantile Bank
  • Union Bank of India
  • United Bank of India
  • Vijaya Bank
  • Yes Bank

Cash cards:

  • ITZ Cash Card
  • Oxicash
  • Pay Cash Card

Demand Draft:

  • We accept payment via DD.
  • Deposit DD in our account. (We don't accept cash deposit in the account.)
  • You can also courier the DD to: IES Master Publication, F-126, Katwaria Sarai, New Delhi – 10016


What is the IES Master Publication Return Policy?

If you find any manufacturing defect or damage in the ordered product, then inform us. It will be replaced with new one without any extra charges. Kindly make sure that the product is returned with proper packing via courier or mail services. You can send us email for returning the products, mention your Transaction Id along with proper reason for return. Also describe whether you want replacement or refund. After receiving the defective goods either we will replace them or refund the amount as per your convenience. This facility is only applicable for items bought from our website. Kindly return the damaged goods within 7 days from the date of the receipt of the delivery to our working office:

IES Master Publication

F-126, Katwaria Sarai,

New Delhi - 110016


IES Master Publication Privacy Policy

As a registered member of the IES Master Publication network, you will be entitled to agree with the Privacy Policy of our company. You have the privilege to avail benefits on buying books or other items from our website. You can also subscribe our newsletter to know about the special deals and promotions offering.

Data security is a vital point for us. Our Privacy policy is to make you aware about uses and protection of your personal information provided to IES master during order or registration. Your personal information can be your Name, Address, Email, Contact details, Card details etc.

We always encourage customers to go through our Privacy policy and its updates on regular basis to be familiar with all the points. Please Note that frequent changes may be made in our privacy policy so it’s your responsibility to save our privacy policy links and visit it periodically to get all new updates.

Kindly note the following about our Privacy Policy: -

What do we do with your personal Information?

We will not ask any personal information until you are browsing the site.  To register, sign up, subscribe for any email newsletters or place an order you have to provide your personal information. We need few private details from you to process your order like Your name, address, Contact details, Email address, Password, password Hint questions and Debit/credit card number. If you like to place an order or register with us, then you have to provide all the details mentioned above to serve you better but not limited to: -

  • To reach out to the customer for any service related purpose, if required.
  • To Show relevant and personal interest content.
  • To seek help or suggestions for changes and improvement in our site.

We store  name and email Id in our data base to recognize you every time when you visit our website. We require your email Id to check new member registrations. Sometimes you may receive emails about current updates of our website such as new exclusive offers, sale promotional schemes, newsletters and other significant information. If at any point of time you don’t want to receive these emails, then you can select our ‘opt out option’. After that you will never receive such kind of email messages. 

Other Third Parties/Select Partners

We have good business relations with our partners, dealers, agents, vendors and other third parties whom we consider reliable. Their privacy policies are up to our security standards and consistent with us. We may use or share your personal and other information with these selected partners. They help us to process your request and improve our services. These third parties may contact you regarding products and services in which you may be interested. We may also incorporate the information provided by you and other data that we collect from any internal source or cross- reference with our selected partners. We use all this information to serve you better and augment your shopping experience with us. We never sell/ rent or share your personal information without any unidentified reason. If you do not want that we share your personal data with other parties, then you can opt out by sending us an Email.

Logging of Session Data

We record generic information about your computer’s internet connection. This information is recognized as ‘session data’ and it doesn’t contain any private details. It contains only general information such as your IP address, type of browser software that is being used, operating system of your computer and other activities regulated by the customer while on IES Master Publication websites. Session data helps us to evaluate the user interest, which type of products users like, How many visitors are surfing our website, from which link they are clicking through the site, how often they visit and how much time they spend on our website. All these points help us to better understand the user problems and improve our system administration.


Cookies are a kind of small identifiers that are stored by your browser on your hardware when you visit a website. Lots of misconceptions are spread among users about cookies such as cookies install virus or run programs on your computer. All these are just myths. The real fact is that cookies are just read by server that places them and helps us to recognize the users when they again visit our website. We assure that cookies only store your IP address. It doesn’t seek out any personal identifiable details from your computer. Cookies help us to personalize your experience and improve our services. If you still want to restrict the access of cookies, then you can set your browser to not accept cookies.

What safeguards we have in place to protect your personal information?

Iesmasterpublications.com DOES NOT accumulate any debit/ credit or net banking information. We only save the email address and shipping details of the user. These details and your sensitive data is not shared with any other person or party. We safeguard your personal information with well-known security standards and applicable privacy laws.


IES Master Publication websites consist of links to other websites also. Iesmasterpublications.com is not accountable for the available content and privacy practices of these sites under any circumstances. Their privacy commitments can be dissimilar in comparison to us, so we encourage you to read their privacy content before dealing with them. It is your duty to protect your membership account information and password details.

Other Information

Other than the above situations, IES Master Publication will not share the details about our members unless it is required by court order, under any law or regulations or demanded by government or law administration authority. We can disclose your personal information if it is compulsory to identify, to contact or take any legal action against that person who may take some actions which are harmful for others or try to interfere with our properties and other legal rights.

We respect your opinion. You can share your opinions about our privacy policy by sending us an email at customercare@iesmasterpublications.com and don’t forget to mention the privacy policy in the subject line. We will definitely respond back to the reasonable queries within 5 working days.

Thank you for using the IES Master Publication network!

IES Master Publication

IES Master, a visionary Institute, has been providing quality education to aspiring students for success in ESE, GATE and PSU’s exams. Inspiring the students towards becoming self-confident to crack the competitive exams, the Institute follows an exam oriented approach involving both studies and practice sessions. Consistently turning out toppers and high rank holders since its inception in 2011, in GATE, ESE and PSU exams read more

Customer Service

Contact Us

F-126, Katwaria Sarai
New Delhi
Tel 011 - 41013406